Your rights as a consumer:
In accordance with the law, you have a 7 days ‘cooling off period’ after the delivery of the order, in which you have the right to cancel your purchase and receive your refund in terms of Store Credit. Should you choose to cancel your order, we will refund your payment within 30 days of your cancellation. Refund will be in terms of Store Credit which you can use to purchase anything from our website. The Store Credit will be valid for one year from the date of purchase. (Please Note that COD (Cash on Delivery) Charges and shipping charges will be non refundable). Please note that you as a customer will be responsible to bear the cost of returning the product back to us unless the product is defective or you have received a wrong product due to our error.
How to cancel within the 7 day cooling off period:
Should you wish to cancel your purchase within the 7 days ‘cooling off’ period, please email us at [email protected]
Please tell us your name and address. If your order was made from this website, please tell us your order ID.
Once We have Received the Return Request On our Email, We will share the address with you where you need to send the product back to us. Please mention your Order Id on a paper and ship the product back to us.
In Case you are not being able to send the product back to us on your own then we will initiate the pick up of your Return from our end. Please note that the Return shipment charges of Rs 100/- Per Product will be deducted from your Store Credit Refund.
The Store Credit Refund will Only be given once we have received the return shipment. It may take up to 15 days for the return shipment to get delivered back to us.
Returning unwanted goods:
Note that goods should be returned within 7 days of delivery. You should Pack Them, Unworn and Undamaged, and Unwashed. If the product is received in not re saleable condition then the Refund will not be issued.
We cannot accept liability for goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage.
Refunds for unwanted goods:
Provided that we receive unwanted goods in unworn and resalable condition within 7 days of delivery, we will refund the payment for the goods. The Refund will be made as a store credit which you can use for any future purchase from our website.
Returning Defective Product:
We take utmost care in our Quality Control to make sure you receive best quality products without any defects. But we are all humans and are prone to mistakes, In case you need to return an order because of an error on our behalf or because of a defect, we would really regret the inconvenience caused to you because of us. In this case we will be happy to refund you your total amount as well as postage charges and the taxes that you have paid while placing the order.
Kindly Email us at [email protected] stating that you have received a defective product. Please also mention your Order No, your Name and Phone number used to place the order. Also please share the Images of the Defective product so that we can conclude the case ASAP.
Once we have received the complaint from you regarding this we will initiate a Return Pick Up From our end. You will get the details of the Return Pick on the email used to place the order.
The Refund will Only be given once we have received the return shipment. It may take up to 15 days for the return shipment to get delivered back to us.
Please Note That the Customized/Personalized Products will not be replaceable or will Not be eligible for refund in any condition.